Privacy and Security Statement

GFlow respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how our company, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our

About this Policy

This Privacy and Security Statement describes the privacy practices of GFlow. and its subsidiaries, divisions, affiliates, brands and other GFlow companies (FlowLift, engRD). It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our websites, including mobile websites
  • Visits to our stores or attendance at one of our events
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like linkedIn, or Facebook
  • Viewing our online advertisements
  • Through our authorized service providers

Information We Collect

Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, PayPal account or gift card and your signature.
Location information. If you use our mobile websites or applications, we may collect location data obtained from your mobile device's GPS. If you use our websites, we may collect location data obtained from your IP address. We use this location data to identify were are our customer and try to provide a personalize service in their local area.

Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.

Other information. If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We also collect any information or content you provide though one of our websites.
How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:

  • During website or survey registration
  • In connection with an online purchase or visit
  • If you use an online forum, submit a question or answer to our Product Q & A, provide us with comments or reviews or contact our office
  • If you upload a photo or other digital content through one of our websites, applications, or social media interactions on third party websites like Facebook or Twitter.
  • If you visit our stand in a trade shop and give us your business card.
  • In connection with your interactions with us as a registered user of our websites
    We collect information from you passively. We may use tracking tools like browser cookies, flash cookies, and web beacons.

We collect information from other sources. We may get information about you from third party business partners.

We collect information from Affiliates of GFlow. We may get information about you from a company controlled by, or under common control with, GFlow (our “Affiliates”).

How We Use Information

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:

  • Fulfilling orders, ensuring proper delivery or providing services such as an electronic copy of your receipt.
  • Administering your participation in a contest sweepstakes or other promotion
  • Registering you for a particular website,  or extended warranty service or providing you with information regarding such programs or services
  • Processing a return
  • Responding to a product or service review

We may retain your information to assist you in the future.

To improve our products and services. We may use your information to make website or product and service improvements.

To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For security and loss prevention purposes. We may use your information to protect our company, our customers, or our websites. We use information collected in the course of a merchandise return to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.

For our marketing. In certain circumstances, we may send you communications about special GFlow promotions or offers. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting..
To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf. We share information with our Canadian, US and foreign Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of Canada, and understand that your information will be stored, accessed and processed in accordance with Canada legislation, including that in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in Canada. may be entitled to access your personal information. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.

To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Access to Personal Information

You may access, update or correct inaccuracies in your personal information in our records in the following ways:

  • As a registered user with our websites, you can access your profile information at any time by clicking on the “Sign In” button at the top of any page on the website on which you are registered.
  • By contacting us using the information provided below in the Contact Us section.

Our Sites and Children

Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email Contact Us.

Security

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.
We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.


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